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Operations

  • Effective Service Delivery Strategies

  • In-sourcing vs. Outsourcing

  • Operational Excellence

  • Managing for efficiency

  • Process Development

  • Systems & Tools

  • Designing products for Reliability, Acceptability & Serviceability

  • Internal linkages with Engineering and other organizations

  • Ensuring Service Quality

  • Customer Satisfaction as a measure of success

  • Key Performance Indicators